WHAT MAKES US DIFFERENT FROM A TYPICAL HOME CLEANING COMPANY.
We view each contact with you as an opportunity to build a customer service brand
We think “fun and outgoing” agents are an important asset
We firmly believe that our superior attention to the minor details is what sets us apart from our competitors.
We want to WOW you each time, and we throw in some cool surprises to do so
100% Money Back Guarantee: If you’re not happy we come back to make it right
We communicate honestly and openly-no upsells or hidden pricing
6 GREAT REASONS TO GO WITH US
Online Booking And Scheduling
Being able to pay for and schedule your cleaning on our website means less hassle for you. No need to make a trip to the ATM just to pay us. Paying online also means you don’t even need to be at home when we come to clean, freeing up even more of your precious time. It makes it easier to set up recurring cleanings and make any last minute adjustments to your cleaning schedule without needing to contact us!
And in the incredibly rare case that you want a refund, we can easily do this for you with the click of one button and your money goes straight back into your bank account.
You can also give us special instructions which never get lost because they are saved to your account.
Honest And Transparent Communication
We pride ourselves on our honesty and transparency. If we are going to be late, for whatever reason, we will not make excuses and we will not try to dodge you. We will contact you to let you know, as soon as we realise we will be late.
And we will give you an accurate estimate of our new arrival time, instead of the typical “Oh yea well be there in just ten minutes!” and then not arriving for another hour. We simply don’t operate that way.
100% Satisfaction Guarantee
We guarantee that we will clean your home even better than you normally would. If you’re not satisfied we’ll send another team to clean your home for free and if you’re still not satisfied we will give you your money back, no questions asked.
We give you four different ways to contact us. In our business letting the phone ring out or not answering an email within 15 minutes is simply not acceptable and we do everything in our power to make sure that absolutely never happens. We also answer calls, emails and live chats from 8:00 am to 8:00 pm, 7 days a week!
Owning Up To Mistakes
If we break or damage something in your home (and accidents do happen, albeit rarely) we’ll always make it right. We won’t try to cover it up and pretend it was the dog. We will do everything in our power to make it right even if that means a full refund or giving you our insurance details. And you can be sure we will stay in constant contact until the issue is resolved.
Going Above And Beyond
We always go above and beyond for our customers. That means 6 days a week service, fully trained, background-tested, family and pet-safe cleaning products and quite simply a more thorough cleaning than any other company.
This site is operated by Book2clean Limited, Incorporated and Registered in England and Wales,
Registered Office: 51 Eden Grove, Bristol, BS7 0PQ, UK. Company No. 010670228.
© 2017 book2clean.co.uk